Refund policy

If something is wrong with your order, such as an item that is damaged, defective, or not what you ordered, email support@shoppennyco.com with your order reference and, where relevant, photos of the problem.

We review each request and reply by email. Where a refund is approved, it is issued to the original payment method.

Cancellations

To change or cancel an order, email us as early as possible. We can only change an order that has not yet shipped.